Chapter 11 Presentation Skills
This section focuses on what to do when presentation day finally arrives. You should be well-prepared and well-poised to communicate interpersonally with a live audience.
You will first learn about how to prepare to present by taking a deeper look at what you should be doing during rehearsals, and considering how you’ll dress comfortably and professionally and how your setup
will keep you prepared for what is ahead.
You will learn effective approaches to managing anxiety, such as how to cope with your body’s reaction as well as how to cope with mistakes or surprises that may pop up in the speech, with the technology or through some other external distraction.
Having an understanding of how to read your audience for positive or negative cues is important during and after the presentation. You will learn about interpreting these cues by scanning the
audience’s body language during the presentation and during the Q&A.
Finally, you will have a chance to critically reflect on the delivery of a presentation by learning about how to do a self-analysis, as well as give and receive constructive verbal and non-verbal feedback.
- 1 Preparing to Present
- 2 Rehearsing
- 3 Dress for Success
- 4 Setting Up Your Environment
- 5 Contingency Planning
- 6 During the Presentation
- 7 Managing Anxiety
- 8 Attention to the Audience
- 9 Keeping a Sense of Humour
- 10 Stress Management Techniques
- 11 Using a Microphone
- 12 Coping with Mistakes and Surprises
- 13 Reading Your Audience
- 14 Questions and Discussion
- 15 Critiquing a Presentation
- 16 Self-Analysis
- 17 Feedback from Others
- 18 Receiving Feedback
- 19 Summary
- 20 Further Reading and Links
- 20.1 Text Attribution
- 20.2 Which of the following are benefits of pausing before answering questions in a business presentation quizlet?
- 20.3 What are recommended relaxation techniques for managing nervousness related to making a presentation?
- 20.4 Which of the following are relaxation techniques that can help limit nervousness before a presentation?
- 20.5 What are the 2 most common purposes of business presentations?
Preparing to Present
To deliver your presentation to the best of your ability, and to reduce your nerves once you take the stage, you need to practise by rehearsing.
As you do, try to identify the weaknesses in your delivery to improve on them. For example, do you often mis-speak the same words (e.g. pacific for specific; ax for ask) or do your hands or feet fidget? Use your practice time to focus on correcting these issues. These sessions should help you get comfortable and help you remember what you want to say without having to constantly refer to notes.
Try practising in front of a mirror, or even recording
yourself speaking to a camera and playing it back. It’s also helpful to get feedback from a supportive audience at this stage. Perhaps a few family members or friends could watch you give your presentation and provide some feedback.
If at all possible, access the room where you will be presenting. This way you can get a feel for its setup and decide how you will stand or move during your presentation.
Dress for Success
While there are no definitive guidelines for how you
should dress for your presentation, your appearance is an important part of your audience’s first impression. If you want them to take you seriously, you’ll need to look the part. While you don’t have to wear a suit each time you present, there are some scenarios where this would be expected; for example, if you are presenting to a corporate audience who wear suits to work, you should do the same. You should dress one step above your audience. If your audience is going to be dressed casually in
shorts and jeans, then wear nice casual clothing such as a pair of pressed slacks and a collared shirt or blouse. If your audience is going to be wearing business casual attire, then you should wear a dress or a suit. If you are presenting to your instructor and classmates, dress better than you normally would in class, to demonstrate you are taking this seriously and you are adding a level of formality.
Another general rule is to avoid distractions in your appearance. Clothing with loud
colours and bold patterns, overly tight or revealing garments, or big jangling jewellery can distract your audience’s attention from your message.
Setting Up Your Environment
Depending on the circumstances of your speech or presentation, you may have some choices to make about the environment. Perhaps you have a choice of meeting rooms that you can use, or perhaps you have only one option.
If you have some flexibility, it is helpful to think about what sort of environment
would best help you get your message across. For example, if you are running a workshop, you might want to assemble participants in a circle to encourage collaboration and discussion. If you are holding a webinar, you’ll need a quiet location with a strong internet connection and a computer system. It is imperative that you think about what facilities you need well before the day of your presentation arrives. You may have to book equipment or classrooms. Arriving to find that the equipment you
expected isn’t available is not a nice surprise for even the most experienced speaker!
If you have access to the location beforehand, you may need to move tables or chairs around to get things just the way you want them. You might choose to have a podium brought in, if you are aiming for a formal feel, for example, or you may need to position your flip chart. Double check that you have all the equipment you need, from whiteboard markers to speakers. It is far better if you
can get comfortable with the room before your audience arrives, as this will make you feel more prepared and less nervous.
If you are using technology to support your presentation (i.e. PowerPoint slides or a projector), test everything before you begin. Do a microphone check and test its volume, view your slides on the computer you will be using, check any web links, play videos to test their sound, or make a call to test the phone connection prior to
your teleconference. Your audience will get restless quickly if they arrive and are expected to wait while you fix a technical problem. This will also make you seem disorganized and hurt your credibility as an authoritative speaker.
Well before the day of your presentation, ask yourself, What could go wrong? This might sound like a way for a novice presenter to stress oneself out, but it can actually be very helpful. If you anticipate the worst-case
scenario and are prepared for it, problems on the day of your presentation are less likely to bother you.
Many of the possible problems can be avoided with preparation. Make sure you have notes with you in case you need them. Dress professionally so that you feel good about how you are presenting yourself. Getting there early to set up and test the equipment will prevent many technical issues, but having a handout with you will make you feel even more comfortable in case
you have problems with your slides. Bring a bottle of water in case your throat becomes dry or you need a moment to pause.
Most other problems can be prevented with practice. Rehearse so that you are not reliant on your notes. This way, if a note card goes missing, it’s no big deal. During your rehearsals you’ll get used to pacing yourself, pausing for breath, and monitoring the timing of your speech so that this comes more naturally once you get onstage.
During the Presentation
Presenting with passion
Studies show that presenters’ nervousness usually peaks at the anticipation stage that occurs one minute before the presentation. They further found that as the speech progresses, nervousness tends to go down. Here are some things you can do to help you manage your anxiety
before the presentation:
- Practice/rehearse in similar conditions/setting as your speech
- Be organized
- Think positively
- Analyze your audience
- Adapt your language to speaking style
During the presentation itself, there are four main areas where you can focus attention in order to manage your anxiety:
- Your body’s reaction
- Attention to the audience
- Keeping a sense of humour
- Common stress management techniques
Your Body’s Reaction
Physical movement helps to channel some of the excess energy that your body produces in response to anxiety. If at all possible, move around the front of the room rather than remaining imprisoned behind the lectern or gripping it for dear life (avoid pacing nervously from side to side, however). Move closer to the audience and then stop for a moment. If you are afraid that moving away from the lectern will reveal your shaking hands, use note
cards rather than a sheet of paper for your outline. Note cards do not quiver like paper, and they provide you with something to do with your hands. Other options include vocal warm-ups right before your speech, having water (preferably in a non-spillable bottle with a spout) nearby for a dry mouth, and doing a few stretches before going on stage.
Deep breathing will help to counteract the effects of excess adrenaline. You can place cues or symbols in your
notes, such as “slow down” or ☺, that remind you to pause and breathe during points in your speech. It is also a good idea to pause a moment before you get started, to set an appropriate pace from the onset. Look at your audience and smile. It is a reflex for some of your audience members to smile back. Those smiles will reassure you that your audience members are friendly.
Attention to the Audience
During your speech, make a point of establishing direct eye
contact with your audience members. By looking at individuals, you establish a series of one-to-one contacts similar to interpersonal communication. An audience becomes much less threatening when you think of them not as an anonymous mass but as a collection of individuals.
A gentleman once shared his worst speaking experience: Right before the start of his speech, he reached the front of the room and forgot everything he was supposed to say. When asked what he saw when he was in
the front of the room, he gave a quizzical look and responded, “I didn’t see anything. All I remember is a mental image of me up there in the front of the room blowing it.” Speaking anxiety becomes more intense if you focus on yourself rather than concentrate on your audience and your material.
Keeping a Sense of Humour
No matter how well we plan, unexpected things happen. That fact is what makes the public speaking situation so interesting. When the unexpected happens to you, do
not let it rattle you. At the end of a class period late in the afternoon of a long day, a student raised her hand and asked the professor if he knew that he was wearing two different-coloured shoes, one black and one blue. He looked down and saw that she was right; his shoes did not match. He laughed at himself, complimented the student on her observational abilities, and moved on with the important thing, the material he had to deliver. People who can laugh at themselves often endear
themselves to their audience.
Stress Management Techniques
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Even when we use positive thinking and are well prepared, some of us still feel a great deal of anxiety about public speaking. When that is the case, it can be more helpful to use stress management than to try to make the anxiety go away.
Here are two main tools that can help:
- Visualization: Imagine the details of what a successful speech would look and sound like from beginning to end; a
way of hypnotizing yourself into positive thinking by using your mind’s eye to make success real.
- Systematic desensitization: Gradual exposure to the thing that causes fear—in this case, giving a speech—can ultimately lead to decreased anxiety. Basically, the more practice you get speaking in front of people, the less fear and anxiety you’ll have about public speaking. Organizations like Toastmasters, that help people confront their fears by providing a supportive
environment to learn and practise, are a good option if you have a true phobia around presenting or public speaking.
Using a Microphone
Conditions such as the size of the room and how far away your audience will be sitting should determine whether or not you need a microphone. Many people make the mistake of thinking they don’t need a mic because they can talk loud enough for everyone to hear. They are usually wrong. Unless the crowd is very small, it benefits you to use a
microphone. If is very frustrating for people to be watching a presentation that they can’t hear.
If you are using a microphone during your speech, there are a few cautions to be aware of. First, make sure you do a sound check and that you know how the microphone works—how to turn it on and off, how to mute it, and how to raise or lower it. If possible, have it positioned to the height you need before you go onstage. Make sure the microphone does not block your face.
Make sure to
find the optimum distance from the microphone to your mouth. This will vary with different sound equipment. For some, the mic needs to be right up against the mouth to get good sound quality. For others, this will cause screeching feedback or will pick up your breathing noises. If you will be using a clip-on microphone (called a lavaliere mic), you’ll need to wear something with a lapel or collar that it can be clipped to. Make sure your hair and jewelery are out of the way to avoid
rustling noises, and place the lavaliere microphone 8 to 10 inches below your chin.
If the microphone is on a stand, make sure it is set to the appropriate height. If it is set too high, it is distracting to the audience and if it’s too short, it will cause you to hunch over it, creating bad posture and an uncomfortable position. Often you can take the mic off the stand and use it as a handheld model, which allows you to move around a little more. Doing a sound check and getting
comfortable with the equipment before you go onstage will prevent the majority of errors when using a microphone.
Coping with Mistakes and Surprises
Even the most prepared speaker will encounter unexpected challenges from time to time. Here are a few strategies for combating the unexpected in your own presentations.
Speech Content Issues
What if a note card goes missing or you skip important information from the beginning of your speech? While situations like these
might seem like the worst nightmare of a novice public speaker, they can be overcome easily. Pause for a moment to think about what to do. Is it important to include the missing information, or can it be omitted without hindering the audience’s ability to understand your speech? If it needs to be included, does the information fit better now or in a later segment? If you can move on without the missing element, that is often the best choice, but pausing for a few seconds to decide will be less
distracting to the audience than sputtering through a few “ums” and “uhs.” Situations like these demonstrate why it’s a good idea to have a glass of water with you when you speak. Pausing for a moment to take a sip of water is a perfectly natural movement, so the audience may not even notice that anything is amiss.
Technology has become a very useful aid in public speaking, allowing us to use audio or video clips, presentation software, or direct links to
websites. But it does break down occasionally! Web servers go offline, files will not download, or media contents are incompatible with the computer in the presentation room. Always have a backup plan in case of technical difficulties. As you develop your speech and visual aids, think through what you will do if you cannot show a particular graph or if your presentation slides are garbled. Your beautifully prepared chart may be superior to the verbal description
you can provide; however, your ability to provide a succinct verbal description when technology fails will give your audience the information they need and keep your speech moving forward.
Unfortunately, one thing that you can’t control during your speech is audience etiquette, but you can decide how to react to it. Inevitably, an audience member will walk in late, a cell phone will ring, or a car alarm will go off outside. If you are
interrupted by external events like these, it is often useful and sometimes necessary to pause and wait so that you can regain the audience’s attention.
Whatever the event, maintain your composure. Do not get upset or angry about these glitches. If you keep your cool and quickly implement a “plan B” for moving forward, your audience will be impressed.
Reading Your Audience
Recognizing your audience’s mood by observing their body language can
help you adjust your message and see who agrees with you, who doesn’t, and who is still deciding. With this information, you can direct your attention—including eye contact and questions—to the areas of the room where they can have the most impact.
As the speaker, you are conscious that you are being observed. But your audience members probably don’t think of themselves as being observed, so their body language will be easy to read.
Questions and Discussion
As a presenter,
it’s a good idea to allow a little time at the end of your presentation to invite questions from the audience and to facilitate a little discussion about the topic. If possible and applicable you can include a bit of interactivity with the audience during the presentation. This goes a long way to getting the audience engaged and interested in the topic.
There are three important elements to think about when incorporating Q&A’s as part of your presentation:
At the beginning of your speech, give the audience a little bit of information about who you are and what your expertise on the subject is. Once they know what you do (and what you know), it will be easier for the audience to align their questions with your area of expertise—and for you to bow out of answering questions that are outside of your area.
Timing of Q&A’s
Questions are easier to manage when you are expecting them. Unless you are part of a panel,
meeting, or teleconference, it is probably easier to let the audience know that you will take questions at the end of your presentation. This way you can avoid interruptions to your speech that can distract you and cause you to lose time. If audience members interrupt during your talk, you can then ask them politely to hold on to their question until the Q&A session at the end.
Knowing How to Respond
Never pretend that you know the answer to a question if you don’t. The
audience will pick up on it! Instead, calmly apologize and say that the question is outside of the scope of your knowledge but that you’d be happy to find out after the presentation (or, suggest some resources where the person could find out for themselves).
If you are uncertain about how to answer a question, say something like “That’s really interesting. Could you elaborate on that?” This will make the audience member feel good because they have asked an interesting question, and it will
give you a moment to comprehend what they are asking.
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Sometimes presenters rush to answer a question because they are nervous or want to impress. Pause for a moment, before you begin your answer, to think about what you want to say. This will help you to avoid misinterpreting the question, or taking offense to a question that is not intended that way.
A final tip is to be cautious about how you answer, so that you don’t offend your audience. You are
presenting on a topic because you are knowledgeable about it, but your audience is not. It is important not to make the audience feel inferior because there are things that they don’t know. Avoid comments such as “Oh, yes, it’s really easy to do that…” Instead, say something like “Yes, that can be tricky. I would recommend…” Also, avoid a bossy tone. For example, phrase your response with “What I find helpful is…” rather than “What you should do is…”
Critiquing a Presentation
It is often said that we are our own worst critic. Many people are hard on themselves and may exaggerate how poorly a speech or presentation went. Other times, there’s not much exaggeration. In both cases it helps to examine your performance as presenter after the presentation.
You may want to ask yourself:
- Did you make the most of your unique voice? Did the audience seem to understand you?
- Did you make the most of using body language? Did your body confidently
support what you were saying?
- Did you use a coherent structure? Did the audience seem to make sense of your presentation? Was it logical?
- Did you show enthusiasm? Did you show the audience you cared about your presentation?
- Did you demonstrate expertise? Did you show your credibility by citing reliable sources and making a distinction between facts and your opinion?
- Did you show that you practised and prepared? Did your confidence show because you implemented a
plan that included sufficient rehearsal, contingency plans, and other success strategies?
Honestly asking yourself these questions with the intention of uncovering your strengths and weaknesses should help you to become a better presenter. While it is important to review other kinds of feedback, whether from the audience, your peers, or an instructor, it is also useful to have a realistic understanding of your own performance. This understanding is part of gaining experience and
improving as a presenter.
Feedback from Others
As well as doing some self-analysis, it is a good idea to get feedback from others. If your presentation was for your class, you will likely get feedback from your instructor who is marking you. You may also get some feedback from classmates. It would also be wise to ask someone that you trust, who was in the audience, to give you feedback. You can learn a lot from what others tell you. They may have noticed a distracting habit such as
twirling your hair, or putting your hands in your pockets, or a lot of ummms. They may also have noticed some real strengths of your presentation that you may not have considered. Whether the comments are positive or constructive criticism, they can be helpful for focusing on, in your next presentation.
Being open to receiving feedback is the only way to have a better picture of your performance as a presenter or speaker. Combining self-analysis with the feedback
of your audience or peers is your opportunity to better understand your strengths as a presenter and what resonated well with your audience.
When receiving and making sense of feedback, it is very important to be self-aware and honest with yourself. This honesty will help you distinguish between an environmental situation, a situation that lies with the audience member, or a situation with the presenter.
In this section you learned about useful tools, such as
rehearsing, dressing appropriately, and having a contingency plan, that helps you prepare to present to a live audience. You examined approaches that would be useful during the presentation itself, such as keeping a good sense of humour and focusing your attention on your audience to manage anxiety, and what steps to take for a critical review afterwards to close the feedback loop.
- Preparing to present includes rehearsing, deciding what to wear, how to set up the environment, and
making an appropriate contingency plan.
- Keeping attention on your audience, a good sense of humour, and knowing stress management techniques are good ways of managing anxiety.
- Mistakes or surprises can happen with the speech, the technology, or through external distractions.
- To effectively critique a presentation, it’s good to balance self-analysis with constructive feedback from others.
- Why should you dress appropriately for the occasion at
which you are speaking?
- To give the audience confidence in your abilities
- To show that you are easy-going and approachable
- To play up your physical attractiveness
- All of the above
- While managing a Q&A session following his presentation, Eric finds himself unable to answer a question posed by one of the audience members. Which of the following tactics should Eric take to maintain control of the session?
- Improvise and
make up an answer
- Commit to provide a more thorough answer at a later time
- Spend significant time on the question before responding
- Become hostile and defensive
- Improvise and
- Starting a presentation with a joke is a good technique for any presentation and presenter.
- Making mistakes in a presentation mean that the presenter “blew it.”
- The natural state of the
audience is empathy, not antipathy. They generally want the presenter to succeed.
- If you write out your presentation word for word and memorize it, you’re golden.
- The audience will always be able to tell when the presenter is nervous.
Further Reading and Links
If you would like to read more tips for great presentations
- Presentation Skills (http://www.bris.ac.uk/Depts/DeafStudiesTeaching/dissert/Presentation%20Skills.htm)
- “Presenting in a Professional Context” in Professional Communication OER by Olds College OER Development Team. Adapted by Mary Shier. CC
Which of the following are benefits of pausing before answering questions in a business presentation quizlet?
To minimize the disadvantages of handouts during a business presentation, the best time to give them out is ______ the presentation. Which of the following are benefits of pausing before answering questions in a business presentation? It gives you time to contemplate a response.
15 Ways to Calm Your Nerves Before a Big Presentation. Practice. Naturally, you’ll want to rehearse your presentation multiple times. … . Transform Nervous Energy Into Enthusiasm. … . Attend Other Speeches. … . Arrive Early. … . Adjust to Your Surroundings. … . Meet and Greet. … . Use Positive Visualization. … . Take Deep Breaths..
Which of the following are relaxation techniques that can help limit nervousness before a presentation?
What are recommended relaxation techniques for managing nervousness in preparation for a presentation? Exercising a day or so before the event. Listening to music that you enjoy. Stretching.
What are the 2 most common purposes of business presentations?
inform and persuade . define the main idea. rigid, permitting little or no flexibility.